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The Kabello Klique
RETURNS & REFUND POLICY
1. Refund and Exchange Policy
We want you to be completely satisfied with your purchase of our premium hair extensions. If for any reason you are not, we offer a straightforward return and exchange process.
2. Return and Exchange Period
You have 14 days from the date of delivery to initiate a return or exchange. Unfortunately, we cannot accept any returns or exchanges after this period.
3. Conditions for Returns
To be eligible for a return or exchange, your item must be in its original condition—unused, with all tags and packaging intact. Hair extensions that have been worn, altered, or tampered with in any way (including being untied, brushed, or otherwise handled) are not eligible for return or exchange due to hygiene reasons.
4. Return Process
Contact Us: Before returning your item, please contact our customer service team at info@thekabelloklique.com to obtain a return authorization and further instructions.
5. Package Your Return
Carefully repack the hair extensions in their original packaging to avoid damage during shipping. We recommend using a tracked shipping service to ensure your return reaches us safely.
Please note that the customer is responsible for the return shipping costs. We do not reimburse shipping fees unless the return is due to a mistake on our part.
6. Return Shipping Costs
7. Refund Options
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you can choose between:
Exchange: Select a different product of equal value from our store.
A full reimbursement of the amount paid for the goods into the bank account used for the original purchase.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or issue a full refund, covering all related shipping costs.
Contact Us:
For any further questions regarding our refund and exchange policy, please reach out to us at info@thekabelloklique.com. We’re here to help!